I. Introduction

These Terms and Conditions apply to all users accessing and utilizing the Sweet Calls mobile application. By using our services, you agree to comply with and be bound by these Terms and Conditions without any reservations.

II. Information We Collect

Depending on your usage of our services, we may collect the following types of information:

Personal Information: Name, email address, phone number, and age.
Payment Details: For coin purchases or paid services, our payment gateway provider may collect purchase-related details, including billing information, credit/debit card numbers, UPI ID, and card expiration date.
Cookies: Small files sent to your device that help track your preferences, improve user experience, and enhance login processes.
Usage Data: Information about your interactions with the app, such as audio call logs, coin purchase history, and usage statistics.
Device Information: Details about the devices used to access our app, including device type, operating system, and unique device identifiers.

III. What We Do with Your Information

The information collected from users may be used for the following purposes:

To provide and facilitate access to Sweet Calls’ services, including seamless audio-calling features and coin purchases.
To communicate about updates, offers, and promotions related to our services.
To manage and maintain user accounts, including responding to queries and resolving issues related to accounts or app usage.
To enhance and improve the app's functionality and features based on usage data and user feedback.
To send email notifications, messages, or app alerts for better communication regarding the services provided.
To analyze trends and app usage patterns to continually improve the user experience.

IV. Disclosure of Information

Your information may be shared under the following circumstances:

Legal Compliance: As required by law or to comply with a legal process, such as a subpoena or court order.
Good Faith: When disclosure is necessary to protect the rights, safety, or security of Sweet Calls, its users, or the public, or to investigate fraud and technical issues.
With Your Consent: In scenarios where you have explicitly agreed to share your information for specific purposes.

V. Information Security

Sweet Calls implements industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of user data. These include encryption, internal reviews of data collection and storage practices, and robust authentication protocols. However, no security system is entirely foolproof, and we cannot guarantee absolute security.

VI. Consent Withdrawal, Data Download & Data Removal Requests

If you wish to withdraw your consent, or request the download or deletion of your data, you may contact us at mindrelaxvoice@gmail.com with your request.

VII. Grievance Redressal

For any complaints, concerns, or reports of abuse related to the content or violations of these Terms and Conditions, you can contact our Grievance Officer at  mindrelaxvoice@gmail.com . We are committed to addressing your concerns promptly